Effective August 17, 2026.
This policy explains what information the VoCo mobile app collects, how we use it, how long we keep it, and the choices you have. VoCo is a language interpretation app operated by MultiLingual Technologies, Inc.
Information we collect
- Account information. When you create a VoCo account we collect your name, email address, and phone number. We also store your subscription status, plan, and account credit balance.
- Interpretation session data. For each interpretation session we record the date and time, the languages selected, the session duration, whether you used AI or a human interpreter, and the amount billed.
- Transcripts. If you choose the transcript option for a session, VoCo generates a written transcript of the interpretation and stores it on your session record, and emails a copy to the address on your account. The transcript includes both sides of the conversation — what you said and what the interpreter said — so that it is a complete record of the session. Sessions without the transcript option do not produce a stored transcript. We do not record or store audio from your calls; audio is processed in real time and is never written to disk.
- Payment information. Subscriptions and purchases are processed by RevenueCat and by the app store you purchased through. We do not collect or store your payment card details.
- Feedback. If you submit feedback, we store your ratings and any comments you write. Feedback is submitted anonymously and is not linked to your account.
- Website requests. If you submit an account deletion request through our website form, we record the name and email address you provide, the device type you select, and the IP address the request was submitted from.
Analytics and diagnostics
VoCo uses Firebase Performance Monitoring to understand how the app is performing. It collects your device model, operating system version, app version, network request timings, and screen rendering data. VoCo also uses Firebase Cloud Messaging to deliver push notifications, which generates a registration token that identifies your device so notifications reach it.
We do not use crash reporting or analytics SDKs. VoCo does not include Firebase Crashlytics or Firebase Analytics.
How we use it
We use this information to provide interpretation services, connect you with interpreters, calculate billing, deliver your transcripts, provide customer support, and improve the app. We do not sell your personal information. We do not use your transcripts for advertising. We do not use your transcript content to train or improve AI models.
Data retention
We retain your account information, session records, and transcripts for as long as your account remains open. VoCo does not automatically delete this data after a set period.
You can delete your account at any time. When you do, we permanently delete your account information, session records, and transcripts from our systems.
Operational system logs, which contain session identifiers but not conversation content, are retained for up to 30 days and are then deleted automatically.
Emailed transcripts are a separate copy. When we email you a transcript, our email provider retains a copy of that message, including its contents, for up to 30 days. The copy delivered to your own email inbox remains there until you delete it. Deleting your VoCo account does not remove either copy. Email is not encrypted end to end, and we recommend you consider this when using VoCo for sensitive conversations.
Third-party services
VoCo relies on third-party services to operate. These providers process data under their own privacy policies and retain records independently of VoCo:
- Twilio connects and carries your calls, and retains call metadata in its own systems.
- Boostlingo provides our human interpreters and maintains its own records of interpretation sessions.
- Google Cloud and Google Vertex AI host our infrastructure and power AI interpretation.
- RevenueCat manages subscriptions and retains purchase records.
- Resend delivers our email, including your transcripts, and retains sent messages for up to 30 days.
Deleting your VoCo account removes your data from VoCo’s systems. It does not automatically delete records held by these providers. To request deletion from a specific provider, contact them directly.
Health-related use
VoCo is a language interpretation service. It is not a medical device and does not provide medical advice, diagnosis, or treatment. If you use VoCo during a healthcare appointment, the transcript of that conversation is stored on your session record under the retention terms described above. Consult a qualified healthcare professional for medical advice.
Your choices
Transcripts are emailed to the address on your account. To delete your account, open Settings, then Delete Account in the app, which brings you to our account deletion form, or you can go to that form directly. Submitting the form sends us your request, and we permanently delete your account and its associated data within 30 days and email you to confirm. Contact us at support@govoco.app with any questions about your data.
Security
We protect your information using encryption in transit, access controls on our systems, and credentials managed through Google Secret Manager. No method of transmission or storage is completely secure, and we cannot guarantee absolute security. Transcripts sent by email are not encrypted end to end.
Children’s privacy
VoCo is not directed at children under 13, and we do not knowingly collect personal information from children under 13. If you believe a child has provided us with personal information, contact us at support@govoco.app and we will delete it.
Your rights
Depending on where you live, you may have the right to access the personal information we hold about you, correct it, request its deletion, or object to certain uses. You can exercise these rights by contacting us at support@govoco.app or by using the account deletion options described above. We will not discriminate against you for exercising these rights.
California residents
California law gives you the right to know what categories of personal information we collect, the purposes for which we use it, the categories of third parties we disclose it to, and how long we retain it. That information is set out in the sections above. You also have the right to request deletion of your personal information. We do not sell your personal information and we do not share it for cross-context behavioral advertising.
Where your data is stored
VoCo’s systems are hosted in the United States. If you use VoCo from outside the United States, your information will be transferred to and processed in the United States, where privacy laws may differ from those in your country.
Changes to this policy
We may update this policy from time to time. When we make material changes, we will update the effective date at the top of this page and, where appropriate, notify you in the app or by email. Continued use of VoCo after an update means you accept the revised policy.
Contact
VoCo is operated by MultiLingual Technologies, Inc.4633 Old Ironsides Drive, Ste 230
Santa Clara, CA 95054
support@govoco.app